Privacy Policy

Last updated: January 2026

Data Controller Information

This privacy policy explains how sarnovixel.top Ltd ("we", "our", or "us") collects, uses, and protects your personal information when you use our website sarnovixel.top and our restaurant delivery route optimization services. We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: sarnovixel.top Ltd
Registration Number: 85697431
Address: 78 The Avenue, Birmingham, West Midlands B4H 8JC, United Kingdom
Email: [email protected]
Phone: +44 1213912356

Data Collection

The data we collect includes personal information you provide directly to us and information automatically collected through your use of our services. We collect the following types of personal data:

Information You Provide

• Contact information (name, email address, phone number, business address)
• Business information (restaurant name, type of cuisine, delivery volume)
• Account credentials and preferences
• Communication records (emails, support tickets, feedback)
• Payment and billing information
• Delivery data (addresses, routes, driver information)

Information Automatically Collected

• Website usage data (pages visited, time spent, click patterns)
• Device information (IP address, browser type, operating system)
• Location data (for route optimization and delivery tracking)
• Performance metrics and analytics data

How We Use Your Information

We use your personal data for legitimate business purposes and to provide our route optimization services. The specific ways we use of your data include:

• Providing and maintaining our delivery route optimization services
• Processing orders and managing your account
• Customer support and technical assistance
• Service improvement and development
• Communication about updates, changes, and promotional offers
• Compliance with legal obligations and fraud prevention
• Analytics and performance monitoring
• Marketing communications (with your consent)

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: To perform our contractual obligations in providing services
• Legitimate Interests: For business operations, security, and service improvement
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We may share your personal data with trusted third parties in the following circumstances:

• Service providers and business partners who assist in delivering our services
• Payment processors for billing and transaction processing
• Cloud hosting providers for data storage and processing
• Analytics providers (such as Google Analytics) for website improvement
• Legal authorities when required by law or to protect our rights
• Business successors in the event of merger, acquisition, or sale

We ensure all third parties are bound by appropriate data protection agreements and process your data only as instructed by us.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our data retention periods are:

• Account information: For the duration of your account plus 7 years for tax and legal purposes
• Service data: For the duration of service provision plus 3 years for support purposes
• Marketing data: Until you withdraw consent or 3 years of inactivity
• Website analytics: 26 months from collection date
• Support communications: 5 years from last contact

Your Rights

Under UK GDPR and data protection law, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent for processing where applicable
• Right to Lodge a Complaint: Contact the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at [email protected] or +44 1213912356.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK and European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government or European Commission
• Standard contractual clauses approved by data protection authorities
• Certification schemes and codes of conduct
• Binding corporate rules for transfers within multinational groups

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and employee training
• Secure hosting and backup procedures
• Incident response and breach notification procedures

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Email: [email protected]
Phone: +44 1213912356
Address: sarnovixel.top Ltd, 78 The Avenue, Birmingham, West Midlands B4H 8JC, United Kingdom

You may also contact the UK Information Commissioner's Office (ICO) if you have concerns about our data processing practices:

Website: ico.org.uk
Phone: 0303 123 1113